General conditions of use

Last revision: 05/21/2018

The General Terms of Use of the Service Administration and Data Processing in the Platform site-bg.net (hereinafter referred to as "General Terms") regulate the relationship between "SiteBG" EOOD and a natural or legal person - User of the Platform (collectively referred to below as "User") in connection with the use of the Data Administration and Processing service (collectively hereinafter referred to as the “Service”) on the Platform site-bg.net (hereinafter referred to as the "Platform") and bind the User from the moment of his registration as a user of the Service.

Please familiarize yourself with this document in detail. If you wish to use the Service through the Platform, you are required to accept these Terms and Conditions.

1. Subject and scope of services

1.1. By means of Administration and data processing, SITE-BG provides the User with remote access to the Platform to perform the following operation: entering data to manage a website from the Platform.

1.2. When working with the Platform, the User has the opportunity to generate backups according to his service.               

2. Activation of the Service

2.1. Upon registration, the User is required to provide the following information: email address, first and last name, phone number, number of photos according to the size of his package, page content, no more than shown in the package, product details, no more described in the package.

3. Identification. Access rights

3.1. Electronic identification when using the Service is provided by the simultaneous entry of a personal username and password for access.

3.2. Every User must change his password upon first login to the Platform and not disclose it to third parties.

3.3. Each User is personally responsible for protecting and storing in a secure place the username and password for access.

4. Use of the Service. Rights and obligations.

4.1. The User has access to the Service 24 hours a day, 7 days a week, except in the case of a problem caused by reasons beyond the control of the Provider, or of technical reasons or malfunctions that are beyond the control of the Provider or extraordinary circumstances, such as natural disasters, nationwide strikes and other similar force majeure circumstances. In these cases, the Supplier is not responsible for failure to fulfill its obligations under these General Terms and Conditions.

4.2. The data received by the Provider electronically have the force of valid and binding written declarations of will of the User. The responsibility that the data was not sent by the User, does not correspond to his true will or is incomplete, wrong and/or incorrect is borne entirely by the User, and the Provider is not responsible for any resulting damages or lost benefits.

4.3. When using the Service by the User, the Provider does not monitor the legality of the User's actions, unless otherwise provided for in the current Bulgarian legislation.

4.4. The User undertakes not to disturb the normal operation of the technical or software applications and computer systems of the Provider or of the other Users of the Platform through dishonest actions.

5. Blocking the right to access. Notifications.

5.1. The User may at any time submit to the Provider a written request to block the right to access the Service, without the need to indicate a specific reason.

5.2. The Provider blocks the User's access to the Service when:

(a) receiving written notice from the User for:

(i) suspicions that the username and password have become available to an unauthorized person;

(ii) suspected unauthorized access to the username and password, as well as in any other case of misuse of the username and password.

(b) upon receipt of the User's express written request for blocking, at any time without the need to specify a specific reason.

 Written notice or request to block must be deposited at the office of the Provider or sent to an email address s[email protected].

5.3. The Provider is not responsible for non-performance of the Service, if, after making a false written notification under item "a" above, it has taken the necessary measures to protect the User.

5.4. The provider is not responsible for the damages caused by the use of the Service, in the event that it has acted in good faith in the performance of the Service before being notified in writing by it of the destruction, loss, unlawful taking, tampering or illegal use of the username and password, which resulted in the unauthorized use of the Service.

5.5. The Provider blocks the User's access to the Service in case of a violation of the Copyright and Related Rights Act, namely when the Customer:

(a) Copy in any way the content of the Platform;

(b) Distributes copied content on the Platform;

(c) Transmits the content of the Platform in any way;

(d) Translate all and/or parts of the Platform;

(e) Modify and/or redesign the Platform.

The above does not exhaust the violations of the ZAPSP, which may be grounds for blocking access to the Platform.

5.6. The Provider blocks the User's access to the Service and to the Platform in case of suspicion of violation of these General Terms and Conditions and Bulgarian legislation.

5.7. In order to guarantee the reliability and security of the Platform, the Provider reserves the right to seek assistance from the competent authorities in case of gross violations of these General Terms and Conditions.

6. Maintenance of the Service

6.1. The user must ensure that the use of the Service is carried out only by authorized persons. The Provider is not responsible for the knowledge of the username and password by third parties and their subsequent illegal use, and is not responsible for the illegal actions of third parties, with which they have damaged the User by using the Service.

6.2. The user has no right to copy and/or change the software product or parts of it, to modify it in any way and to try to eliminate its protection.

6.3. In the event of a forgotten password and/or username, as well as in the event of suspected unauthorized access to the password, the User may request in writing from the Provider the restoration of the forgotten username and a new password.              

7. Termination of use of the Service

7.1. The use of the Service may be terminated at any time by mutual agreement between the parties or unilaterally by either party after giving one month's written notice to the other party, provided that there are no outstanding obligations of the User to the Provider.

7.2. The provider may terminate the use of the service unilaterally in the following cases:

(a) the User closes his account on the Platform;

(b) The User has filed an application to open bankruptcy proceedings or bankruptcy proceedings have been opened against the User by a decision of the competent court;

(c) termination and liquidation of the User-legal entity, respectively death of the User-natural person.

7.3. Upon termination of use of the Service, the Provider deletes from the Platform all data entered by the User.

In connection with all obligations, responsibilities and requirements of the law to the Provider for a period of up to 1 (one) year are stored for the purpose of resolving possible disputes that arose or became known after the termination of the use of the Service, for a period of 1 (one) year after the termination information is stored regarding the User's registration and the website purchase contract concluded between the User and the Provider.

The data is completely deleted after the expiration of the specified period. In the meantime, the same can only be provided in due course to the competent state authorities in the exercise of their control powers or to a competent court in the event of legal proceedings arising in which they are concerned. In the event of a legal dispute or proceeding requiring the retention of data and/or a request from a competent state authority, it is possible to retain data for longer than the specified periods until the final conclusion of the dispute or proceeding before all instances.

7.4. Before terminating the use of the Service, the User has the opportunity to download and save all the data entered by him / only for packages without a monthly subscription.

8. Processing of personal data

Issues related to processing of personal data in connection with the provision of the Service are regulated in The personal data policy.       

For all questions regarding these general terms and conditions, the User may contact the Provider at s[email protected]